LowCountry Exterior Cleaning Pros Review

Basic Facts

• 1My mother received an appointment reminder on July 29, 2026 for a roof cleaning scheduled for August 5.
• 2She responded in writing less than two hours later saying she did not need the service and wanted it canceled.
• 3Her credit card was charged the full $594.39 on July 31, after the cancellation request and before the scheduled service.
• 4No roof cleaning was ultimately performed.
• 5The company says she was enrolled in an annual recurring service with a 30-day cancellation requirement.
• 6We have repeatedly requested the agreement and cancellation terms the company says justify retaining the full payment.
• 7The appointment reminder listed August 5, while the later paid invoice listed a service date of September 3.
• 8The company continues to refuse the refund.

Concern #1: Insufficient Advance Notice

One of my biggest concerns is how little notice my mother received.

She originally used LowCountry Exterior Cleaning Pros / LowCountry Gutter Cleaning Pros for a roof cleaning the previous year. She did not understand that she had agreed to have another cleaning automatically scheduled the following year.

The first notice we have found concerning the 2026 service was the July 29 reminder for an August 5 appointment — only about a week before the scheduled service.

We have also been unable to locate any earlier automatic-renewal notice in her records. We have raised questions about whether the notice provided complied with the requirements that may apply to qualifying recurring service agreements in South Carolina.

Concern #2: Obstructed Cancellation Process

The cancellation process was another concern:

So there is an obvious question: if the company requires cancellation 30 days in advance, how is a customer supposed to cancel 30 days earlier when she did not realize the service was renewing and did not receive the appointment reminder until days before the scheduled service?

When my mother did receive the reminder, she acted immediately. She responded in writing less than two hours later and said she did not want the service.

Two days later, the company charged her card $594.39 anyway.

Concern #3: Full Charge Before Service ("Pre-billing")

The owner has since described the charge as "pre-billing" used to verify the card before dispatching a technician. However, this was not simply a small authorization to confirm the card was valid.

It was a charge for the entire $594.39, processed after the cancellation request and before any cleaning occurred.

Concern #4: Date Discrepancy in Company Paperwork

There is also a discrepancy in the company's own paperwork:

The appointment reminder identified August 5 as the service date. The paid invoice later listed September 3 as the service date, while showing that it had been issued and paid on July 31 and referencing services rendered. We have asked for clarification about why those dates do not match.

Direct Contact With Owner & Subcontractor Visit

My mother spoke directly with the owner on August 3, still two days before the scheduled appointment, and again requested that the service be canceled and the $594.39 refunded. The refund was refused.

A subcontractor was nevertheless sent to her home on August 5. My mother told him she had canceled the service and did not want the roof cleaned, and no roof cleaning was performed.

Missing Agreement & Cancellation Terms

The owner says my mother signed a recurring-service agreement containing a 30-day cancellation provision. We have repeatedly requested a copy of the agreement and the applicable cancellation terms being relied upon.

If that documentation establishes the company's position, providing the customer with a copy should be a very simple way to resolve that issue. Instead, the company continues to retain the full $594.39 despite no roof cleaning having been performed, and the charge is now being formally disputed with her bank.

Unanswered Questions